Working from home in customer service is an attractive option for many due to its low entry requirements & lack of a commute. As long as you have access to the internet & a phone, multitasking can be done with fewer distractions than if you were in an office. Additionally, you save money on transportation costs.
This article will provide a list of remote part time customer service jobs that involve serving as the initial point of contact for customers who need assistance with questions, issues, or grievances.
Why there is an increase in remote customer service jobs?
More & more companies are turning to work-from-home customer service workers as an alternative to traditional overseas call centers. This is due to the fact that over 200 million Americans contacted customer service in just 1 month in 2018.
Benefits of Working Part Time Customer Service Job at Home
Remote customer service jobs are becoming increasingly popular as they can be done from anywhere in the world. Other benefits of working remotely include flexible hours, reduced costs, & improved job satisfaction.
Good customer service is important for a successful business.
Customer service agents help customers by answering their questions & resolving issues. Most people consider good customer service to be an important factor when it comes to loyalty toward a brand. If a customer has complicated questions like payment disputes or other serious concerns, 40% prefer speaking with an actual person over the phone.
Companies want to provide timely assistance, so they often hire remote agents who can quickly offer help without long wait times. Poor customer service will lead customers to look elsewhere, so companies prioritize employing remote agents that are readily available.
People need technical support at all times.
When technology is everywhere, it can be difficult to deal with when something goes wrong. That’s why tech support exists. Companies provide tech support & computer training to help customers get through their difficulties, so you need advanced tech & computer skills in order to work remotely in this kind of role. You won’t just be on the phone either – you may be asked to help via online chats or use a computer screen-sharing service.
Companies need to have multiple communication channels staffed.
A majority of customers prefer to contact companies digitally, such as via email or social media, rather than over the phone. Therefore, remote customer support jobs are available that involve both telephone assistance & digital communication channels like email & social media, especially at Delta remote customer support.
• 31% of customers have contacted a company through Twitter, while 33% have done so through Facebook.
• More than 60% of millennials start their customer service interactions online, & around a third of customers send a text message to ask for help.
If you don’t want to talk on the phone all day, you can look into working a job as a social media or chat agent. Being able to type quickly & communicate effectively over forums, texts, & web-based chats will give you an advantage. It’s important to note that 66% of consumers have used three different communication channels when contacting customer service – so if you’re looking to stay competitive in this field, it’s beneficial to master more than just one.
There is almost no hindrance to getting started.
If you’ve worked at a mall or fast-food restaurant, you already have the skills to become a successful remote customer service rep – even if you don’t have a university degree! Here’s what employers look for in candidates: the best skills, traits & keywords.
• Having good people skills, such as patience, politeness & being fluent in the language required by the company, is key to providing great customer service. Show that you can clearly communicate & actively listen when customers voice concerns or ask questions. Studies have shown that 70% of people believe politeness is the most important factor in customer service.
• Being able to multitask, think quickly, resolve conflicts, work as part of a team & have a strong desire to help people find a positive outcome are all important customer service skills.
• In order to do the job, you will need a computer with the latest operating system, a fast internet connection, & the ability to download & use specific software or apps. You will also need a phone (cell or landline) with a headset, as well as basic to advanced computer skills.
• To have a productive workspace, it’s important to invest in a work desk, an ergonomic chair, & the ability to easily access your phone or keyboard. By doing this you’ll be able to work comfortably for long periods of time.
You likely possess a computer, phone, & the skills to communicate with people. Therefore, there are a few obstacles in your path to getting a remote customer service job.
Reasonable Compensation & Flexible Timetable
Remote customer service jobs typically pay between $10 & $15 per hour. Depending on the type of account or amount of work, you may also earn bonuses or commissions. With a flexible schedule, you can work up to 60 hours a week. This makes it an ideal job for people between jobs, students balancing classes & studying, & new parents with chaotic schedules. By working remotely, you’ll gain valuable experience that looks good on your resume & strengthen your skillset – all while making extra income when it’s convenient for you.
10 Part time customer service jobs
Remote customer service jobs can be a great way to make extra money while providing an important service from the comfort of your home. These roles usually have few prerequisites & pay between $13 & $17 per hour. Some jobs are based on commissions, while others pay per task, which gives you more control over your earnings. If you are looking for a part-time or full-time job that is done remotely & possesses the necessary skills for a customer service career, please take a look at this list of remote customer service job opportunities.
Quality assurance specialist
A Quality Assurance (QA) Specialist reviews phone calls between customers & customer service representatives to ensure accuracy & compliance with company policies. They provide feedback on how to improve call quality, document their findings, & create reports for training purposes. The national average salary for this position is $17 per hour.
Requirements:
• You need a high school diploma or GED to be eligible for this role.
• Have experience in both customer service & quality assurance.
• Having proficiency in using spreadsheets.
• Tools for word processing & data entry.
Loan specialist
In this role, you must be able to provide exceptional customer service in a lending environment. You must also be familiar with lending policies & procedures as well as the regulations surrounding lending practices. Primary duties include reviewing escrow accounts, and disclosure statements, preparing closing documents & settlement statements, & meeting productivity goals. The national average salary for this role is $17 per hour.
Requirements:
• A role in loan operations requires at least two years of experience.
• The ability to pay close attention to detail & guarantee the accuracy of credit reports.
• Documentation of income reporting & property appraisals must be provided.
• You must have excellent communication skills, be patient, & have an organized & analytical approach.
• Be proficient in using loan processing, spreadsheets & other software related to documentation.
A lead generation specialist is someone who helps to generate new leads.
Lead generation specialists are responsible for finding potential customers, understanding their needs, & describing relevant products or services that could meet those needs. They must also answer any questions customers may have & meet daily quotas. The national average salary for this position is $16 per hour.
Requirements:
• Candidates for this position must have at least one year of experience in a similar role.
• A home office with no distractions & a dedicated landline phone.
• A computer that has access to the internet.
• Be able to present sales materials confidently.
Experience as a customer specialist
The National Average Salary for this role is $15 per hour. The primary duties involve providing technical support, customer care & complaint resolution to customers who call in. This includes answering questions & following up to ensure the problem or question was resolved, as well as documenting recurring issues & generating reports for management.
Requirements:
• To be successful in this role, you must have a high school diploma.
• Have experience in customer service in a call center.
• Exemplary communication skills are demonstrated.
• This role requires knowledge of billing & resolving claims.
• Proficiency with Microsoft Office programs, & a quiet demeanor.
• Set up a home office where you can take calls without distractions.
Customer support representative
A Customer Support Representative provides support to customers by answering incoming calls, emails & chats. This job involves resolving problems with billing or account management, getting feedback from customers & staying in touch with the team using various communication tools. The average salary for this role is $15 per hour.
Requirements:
• The job requires great customer service, tech support experience, & the ability to think critically.
• This role requires someone who is empathetic, detail-oriented, & a leader.
• You’ll need a computer that is only used for this purpose & internet connection with high speeds.
Call center representative providing customer support.
Call center support representatives provide remote customer service by answering customers’ questions & resolving their concerns. This job involves multitasking quickly throughout the day, taking calls all shift long, & updating customer accounts any time contact is made. The national average salary for this position is $14 per hour.
Requirements:
• Candidates for this role should have good communication skills & at least one year of experience working in an inbound call center.
• You should be willing to work during nights, weekends, and holidays.
• I will be able to go to the training in person.
• Be skilled in using Microsoft Office programs.
Client service representative
As a Client Care Representative, you will be responsible for answering calls & online chats from customers needing help with billing, technical support, & other issues. Depending on the company, you may also be tasked with selling products or services via email, text & online chat. Your shift schedule may require you to be available at all hours of the day in an environment free from distractions. The National Average Salary for this position is $14 per hour.
Requirements:
• For tech industry companies, a position like this usually requires candidates to have a bachelor’s degree. For other industries, it typically requires a high school diploma.
• Employers may ask you to be available for work at any time, including evenings, weekends & holidays.
• Most employers will want you to have prior experience in the field, but some may offer training for those with no prior experience.
Setting appointments
As an appointment setter, you will be responsible for boosting sales by calling leads & scheduling meetings with sales personnel. This involves making many outbound calls, persuading prospects to participate in demos or sales presentations, & recording details from each conversation. To succeed in this role, you must have a knack for sales & excellent phone communication skills. The average salary across the nation is $13 per hour.
Requirements:
• This job typically requires an associate degree in sales or marketing, as well as prior experience making many cold calls.
• You should have knowledge of how to use computers.
• Including programs such as CRMs & Microsoft Office Suite.
• Possess strong communication abilities & be able to effectively manage your time while working remotely from home.
• Having the ability to motivate oneself & a professional attitude is essential for this job.
Customer service representative with knowledge of two languages.
As a Customer Service Representative, your primary focus is to offer excellent customer service in both English & your secondary language. This involves helping customers with their issues or complaints, providing remote support, acting as a translator in virtual meetings & directing calls to the correct department for assistance if needed. The average salary for this position is $13 per hour.
Requirements:
• For this role, it is essential to have a space that is free from distractions, with its own computer & good internet connection.
• This role requires fluency in English & another language as well as knowledge of computers & landline phones.
• As needed for the specific company & role.
• Candidates should possess a high school diploma & have a flexible schedule.
• I have prior experience in customer service.
• Skills needed include the ability to communicate & think critically.
• Problem-solving & critical thinking are important skills.
• The ability to manage multiple tasks simultaneously while maintaining a positive attitude is essential.
• You may have to go through a background check & take a drug test.
Remote Call Center Agent for Inbound Calls
As an inbound call operator, you will be responsible for answering customer inquiries & addressing concerns while meeting daily quotas. You must stay up-to-date with system updates & company/regulatory policies, as well as attend virtual meetings with management & colleagues. The national average salary for this role is $13 per hour.
Requirements:
• You will need to have a computer with fast internet access for this job.
• You need a headset, a landline phone line, & a quiet home office where you can work without interruption.
• Having good organization & time management skills, as well as the ability to motivate yourself is essential.
General requirements for customer service representatives
General Customer service representatives typically need a high school education, as well as on-the-job training & soft skills to succeed in the job. Certifications are not mandatory, but many customer service representatives choose to get certified in order to develop their skills & boost their wages.
The three most popular certifications for customer service reps are:
• The Customer Service Institute of America offers the Certified Customer Experience Professional credential, which consists of an eight-module program.
• To receive the Certified Customer Service Professional designation from the National Customer Service Association, you must have at least two years of relevant work experience & pass a 160-question exam.
• This certification program teaches professionals the fundamentals of customer service & key skills such as problem-solving & attentive listening. After completing the four-part training course, individuals must pass an exam in order to receive this certification.
Skills Needed for Customer Service
Here are some skills that can help you be successful in your job as a customer service representative:
• Customer service representatives need strong communication skills because they spend a lot of their job talking & writing to customers. To be successful, they should be able to read, write, communicate & listen effectively.
• Computer skills are essential for customer service representatives to provide effective support. These include the ability to manage files, use word processing & spreadsheets, & send emails or make phone calls. Having these skills helps them find product & service information, process orders, & communicate with customers.
• Customer service representatives use CRM (Customer Relationship Management) software to keep track of interactions with customers & any tickets that have been created. They are knowledgeable in creating, updating & searching for customer records within the system.
• Customer service representatives need to be empathetic in order to effectively understand & resolve client concerns. This ability is especially important when dealing with clients who may not have a lot of knowledge of the product or service or are unsatisfied with it.
• Customer service representatives need strong problem-solving skills to be able to handle client complaints. They must be able to assess the issue & come up with a solution that works for both the customer & the company.
What are the duties of a customer service representative?
Customer service representatives provide clients with information about their employer’s products & services. This includes details on pricing, product features & usage. They may deliver this information verbally or in writing, using pre-defined scripts to ensure accuracy.
• Answering questions from customers.
• Answering Customer Complaints
• Processing orders & handling returns.
• Recording customer interactions.
How can I become a customer service representative?
These are three steps to consider for getting a customer service representative job:
Complete your studies.
To work as a customer service representative, you must have completed high school or obtained a GED. To get ahead in the field, consider getting an associate’s or bachelor’s degree in fields such as human resources or hospitality to demonstrate your commitment.
Think about getting certified.
To demonstrate your commitment & stand out as a qualified candidate, consider earning professional certifications related to customer service. Look into organizations that offer certifications specific to the field & add them to your resume. Doing so will strengthen your skills & give you an edge over other applicants.
Develop your abilities.
To become a top customer service candidate, it is important to focus on developing key skills such as communication, listening & problem-solving. A great way to do this is through internships or entry-level work where you can gain experience while honing your skills. This will also help to expand your career network & boost your resume.
Overview
Remote customer service jobs are a great option for both companies & employees. Companies can provide 24/7 help to their customers, while employees can enjoy the flexibility of working from home. Furthermore, it’s becoming increasingly easy for companies to find remote workers as many job boards focus exclusively on remote job postings. If you’re new to looking for a remote job, consider checking out We Work Remotely.
